This chapter provides a comprehensive overview of the UK's Universal Credit system, its underlying principles, and the rationale behind its implementation. Students will explore the key objectives of UC, including streamlining the welfare system, incentivizing employment, and ensuring fair and equitable access to benefits.

In this chapter, students will delve into the intricate process of applying for Universal Credit. They will learn about the various touchpoints, such as the online application, digital account management, and mandatory interviews, and acquire the skills to guide clients through each step efficiently.

This chapter focuses on the complex eligibility criteria and entitlements associated with Universal Credit. Students will explore the various factors that determine UC eligibility, including income, household composition, employment status, and disability considerations.

In this chapter, students will acquire the necessary skills to effectively advocate for their clients within the UC system. They will learn how to navigate the appeals process, address discrepancies, and liaise with relevant authorities to ensure their clients' rights are protected.

The final chapter of the course focuses on the importance of maintaining professionalism and adhering to ethical standards in the role of a UC adviser. Students will explore the key principles of ethical conduct, including client confidentiality, impartiality, and the avoidance of conflicts of interest.